MFA

Multi-Factor Authentication (MFA) is a security process that requires users to provide two or more verification factors to gain access to a service or system. Instead of relying solely on a password, MFA combines something you know (like a password), something you have (such as a phone or security token), or something you are (like a fingerprint or facial recognition). This layered approach significantly reduces the risk of unauthorised access, especially in cases where passwords are compromised. By requiring multiple forms of identification, MFA helps protect sensitive data and systems from cyber threats, making it a vital component of modern digital security.

When this is happening

From 1st September everyone will be asked to set up MFA as soon as they sign in.

There is nothing to enable in advance – simply follow the prompt when it appears.

Step-by-step guide

  1. Sign in with your usual username and password.

  2. You will be taken straight to the MFA set-up page.
  3. On your mobile, open an authenticator app (see the options below).
  4. Scan the QR code shown on your computer screen.
  5. Type the six-digit code from the app and choose Verify.
  6. Done. Each time you log in you will be asked for a new code, which can be obtained from the app.

 

Recommended authenticator apps

If you do not already use an authenticator app, we recommend using one of the following

APP Download
Google Authenticator iOS · Android
Microsoft Authenticator iOS · Android
Authy iOS · Android · Desktop

Frequently asked questions

Why am I seeing the MFA page without clicking anything?

We are introducing mandatory MFA for all accounts. From the 1st September, you will be prompted to enrol when you sign in. If you have not yet been asked to enrol, you may see the prompt in the following weeks.

My code is not accepted – what should I do?

Make sure the date and time on your phone are set automatically.

If the problem continues, generate a new code and try again.

I cannot scan the QR code – is there another way?

On the set-up page select “Trouble Scanning?” A key will appear.

Enter that key manually in your authenticator app.

What if I lose or replace my mobile?

Contact Support. After we confirm your identity we will reset MFA so you can enrol a new device.

Still need help?

Email : support@balticexchange.com