The Chartered Quality Institute recently published a case study on the Baltic’s Quality deployment in the digital world driven by Rashad Issa, the Quality and Business Improvement Lead

Digitalisation and Quality 4.0 was fast-forwarded by the Covid-19 pandemic and the Baltic Exchange implemented the new system remotely, bringing positive changes to people through digital working.

The case study explores how the Baltic Exchange moved to a digitalised system (Quality 4.0), in which governance, assurance and improvement activities were achieved with robust methodologies using data science and data analysis.

The CQI believe that ‘Quality 4.0’ and the principles which underpin it will directly affect an organisation’s ability to deal with huge changes in the digital era. The Baltic is pleased to have contributed to the research on how these principles can be carried out.

You can access the full document here.